GOVTOW
Effective Date: August 31, 2026

1. Introduction

GovTow ("GovTow," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website, mobile applications, and services.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

2. Information We Collect

We may collect the following types of information:

Information You Provide

• Name
• Email address
• Phone number
• Organization name
• Account registration information
• Communications submitted through forms, email, or support requests

Location Information

When using the GovTow mobile application, we may collect location information to support:

• Tow dispatch operations
• Assignment of tow requests
• Verification and quality assurance activities

Automatically Collected Information

We may automatically collect:

• Device information
• Browser type
• IP address
• Usage data
• Cookies and similar technologies

3. How We Use Information

We use information to:

• Provide and maintain our services
• Process tow requests and dispatches
• Create and manage user accounts
• Provide customer support
• Send service-related notifications
• Improve our products and services
• Enhance security and prevent fraud
• Meet legal and regulatory requirements

4. Information Sharing

We do not sell your personal information.

We may share information:

• With service providers who help operate our business
• With customers, agencies, or towing partners as necessary to provide services
• When required by law, court order, or legal process
• To protect the rights, safety, and security of GovTow, our users, or the public
• As part of a merger, acquisition, or business transfer

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
• Request information about how your data is used
• To exercise these rights, contact us using the information below.

8. Cookies and Analytics

GovTow may use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website performance and usage
• You may manage cookie settings through your browser preferences.

9. Children's Privacy

GovTow services are intended for government use and are not directed to children under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Services

Our website or applications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

GovTow Support
Email: support@govtow.com
Website: https://www.govtow.com